Our Promise to You
...as quickly as we can!
Like you, we want our new goodies as soon as possible. With this in mind, we aim to dispatch orders within 24 hours of ordering (weekends and public holidays excluded). We are also determined to offer the most reasonable delivery rates available using a combination of An Post standard delivery and DPD Courier services. Orders over €50 are shipped FOR FREE within Ireland and Northern Ireland. Please see below for options.
If for any reason there is a delay in processing your order we will send you an email with an updated delivery date.
Collection: If you’re lucky enough to be able to visit us in-store, please select ‘Collect In Store’ during checkout and we will have your purchases ready for you. Certain surfboards and SUPs are available for collection only.
All orders will be processed in Euros (€), please check with your bank for the most current exchange rate if ordering in another currency.
Please see above for all shipping costs, there are some exceptions for items sent outside the Republic of Ireland, such as surfboards. Please contact us directly for a quote for shipping surfboards outside ROI and NI.
Please feel free to contact us with any questions with regard to postage/delivery options.
Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as "Damaged" and you are within your rights to refuse and ask that they are returned to the sender.
It is your duty to inspect and confirm that the goods are in good condition before signing.
If the goods are damaged and not signed for as such, Jelly Fish Surf Shop cannot accept any liability and the item will not be replaced or reimbursed.
Delivery of Surfboards and Bodyboards
Certain surfboards and SUPs are not available for home delivery due to size and insurance restrictions, this will be reflected in your check out options. These can still be purchased online and collected in store in Clonakilty seven days a week.
We are happy to work with DPD couriers for surfboard delivery. Unfortunately surfboards cannot be guaranteed for next day delivery. In certain cases, oversize items such as surfboards and SUPs may be delivered to your closest DPD depot. In this instance you will be notified by DPD, whereupon you can choose to collect from the depot or wait for delivery.
For home delivery boards, It is especially important to THOUROUGHLY inspect surfboards before signing for them. They are fragile items and can be damaged in transit despite everyone’s best efforts. In the event that a surfboard is damaged, please sign “Damaged”. It is within your rights to refuse delivery of a damaged board and have it returned to sender. In this event, please contact us immediately. Upon return of the damaged board, we will issue a refund/exchange.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 28 days of the purchase date. Sale items must be returned within 14 days. Once returns are recieved and inspected you will be issued with a refund less the original cost of shipping (applies to initial orders over €50 where shipping was included. €6.50 for orders within Ireland).
We are unable to offer a direct exchange service. Changes of sizes, styles, colours etc, can be done by placing an additional order.
In the event that you are sent a wrong item or your item is faulty, please contact us prior to sending back the order so that we can arrange courier collection or reimburse your postsage costs. Mistakes can happen, so please contact us and we will work to speedily correct any errors.
For Postal Returns:
- Fill in returns form you received with your tracking number via email
- Post it back to us in the original condition with tags/labels attached.
Please post to the following address:
Jelly Fish Surf Shop
You can also return your purchase to us in store – make sure to bring your receipt.
Wetsuit Warranty Issues
If you encounter a warranty issue with your purchase please call or email us immediately – do not attempt to repair the issue yourself as this will void your warranty. We will issue you with a returns number and further instructions. Wetsuits must be clean and dry before returning. We are not able to process wet or dirty wetsuits and they will not be accepted for warranty issues.
If you wish to cancel your order please call up and speak to us immediately and always back up with an e-mail to [email protected] quoting your order number.